Shipping & Returns Policy  
 
Shipping Methods
Normally in stock merchandise is shipped within 48hrs after order is processed. Please note some items may include shipping while others may require freight quote.

Orders are normally shipped by UPS Ground or FedEx Ground.
 
For most USA orders a Tracking Number is emailed automatically when the order is shipped.
 
 
Next Day Air Service USA $45 Shipping Weight up to 3 pounds
2nd Day Air Service USA $18 Shipping Weight up to 3 pounds .
 
Ground Freight is normally 3 - 7 business days and in some cases 7 - 10 business days depending on your zoned region.
Customer is responsible for shipping charges if merchandise is returned unclaimed and will be billed accordingly.  
International Customers , please call for information.
 
 
In some States, sales tax may be applicable.
 
Shipping Restrictions
Tables, Robots, & Barriers and other items where shipping is not included or is not covered in our shipping policy, require a freight quote. Flammable items such as cleaners, glues, etc. cannot be shipped by Air Service and must be shipped by Ground Service. Items which include shipping charges include orders within the Continental United States. Canadian Customers and U.S. Territories require a freight quote with exceptions of orders that meet our normal shipping policy guidelines.
 
 
Return Policy
RETURNS: Please contact us immediately for instructions. No returned merchandise will be accepted without written authorization. Returned merchandise must be shipped with transportation charges prepaid.
 
 
Returns sent transportation charge collect will not be accepted.
 
 
All returns are subjected to a restocking charge not to exceed 15% (excluding tables). Only unused or non-repairable items are to be returned upon approval of Pong Nation. A 15% handling/refurbishing charge will apply to any non-defective returns upon review by Pong Nation, or supplying vendor. No refund or returns on Special Order items or Custom Made items except in cases of defect subjected to our policies or those of our vendor.
 
CANCELLATION: Cancellations are subjected up to a 15% cancellation fee once an item has been shipped, excluding Tables. Table cancellations are subjected up to 35% cancellation fee and possible additional penalties up to 2.5%.
 
 
CLAIMS & FREIGHT DAMAGES: Claims & freight damages should be made within 3 - 5 working days. Please open packages immediately upon receipt and check for damages and shortages. Please keep all shipping cartons in the event of inspection if required by carrier and request and fill out a claim report and fax us a copy immediately then mail out a hard copy that we may have on file.
 
 
SHORTAGES: if your order is not delivered to you in accordance of packing slip, please check all packages for evidence that they have been opened. If pilfering is suspected, please notify the delivery carrier so that they can inspect packages as they are opened. Check contents of all packages against your enclosed packing list. Small items may easily be overlooked as part of the packing material. If shortages are discovered, please notify us in writing within 3 days of receipt of order by fax then mail out your hard copy that we may have on file. Failure to make such notification in that period will negate any later loss claim. Your cooperation in this matter will be greatly appreciated.

 
Refund Policy
All returns subjected to review and approval by Pong Nation. Order discrepancies must be reported within 7 days of receiving an item.
 
 
Returned goods are only allowed with a proof of purchase and prior authorization from Pong Nation.
 
 
All shipping charges are the customer's responsibility.
 
There are absolutely no refunds for shipping charges. Our shipping fees and any return shipping costs for returned items must be paid by the customer. The customer must also ensure that returned items are properly packed to protect against damage during delivery.

Items that are deemed to be unacceptable for resale are non-returnable and non-refundable.

Any item returned and found to be non-defective and a refund or credit is issued, the amount issued is less shipping & handling plus 15% handling/restocking charge. (excluding freight transport items such as Tables, Barriers, Robots, etc.)
 
Table Tennis DVD's are covered by a 30-day satisfaction guarantee. If you do not find the DVD's useful, you may return them for a refund.
 
 
Recreational rackets (not combos or custom rackets), rubbers, and blades can be returned within 30 days of the purchase provided that they are still sealed.
 
 
 
CUSTOM-MADE RACKETS - Combo rackets and custom rackets, cannot be returned unless defective. Pong Nation must be notified before the item is sent back or a refund will not be given. All other products can be returned within 30 days of their purchase provided they are not used.
 
 
 
Tables Shipments:
 

• All tables are shipped Monday-Friday by motor freight carriers. Tables will be delivered curbside & someone must be present to assist the driver in removing the table from the truck.
• Due to the size of the truck, freight companies may be unable to access certain residential areas. Contact Pong Nation if you have any questions regarding delivery.
• Additional services can be provided by the freight company at an additional charge. Please contact us if you require special assistance.
• We will notify you once your table has been shipped and provide you with the tracking number. Scheduling a delivery time with the freight company will be required.
• An additional fee is charged for changing the ship to address  once the table has been shipped.
• Most freight companies require a four hour time window for delivery. If the freight company is late for delivery, please contact them directly.
• Additional charges may apply for redelivery and/or storage fees established by the freight company.
• Once the table has been removed from the truck, and while the driver is still present.
• For any damage found after the delivery, you must notify the freight company within ten days.
• If you find your table has concealed damage, do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging.
• Tables cannot be shipped COD.

 
 
 Clothing can be exchanged within 30 days if they do not fit.
 
 
 
Please contact Pong Nation if you have any further questions regarding Returns.